How to Fix Hulu Playback Error on your device

solve hulu playback failure error

Hulu Playback Failure can ruin your entire Movie or TV Show experience. It is really difficult to understand this error as sometimes the error comes with the message while sometimes it just shows “Playback Failure” Popup and exits the video. This is a very common issue for Hulu users just like the RUNUNK13 error while playing the video, However, if you are experiencing this issue very frequently then there must be an issue with your system or device that is causing this error to occur.

Hulu is one of the top American Video streaming services with more than 1000+ Movies and TV shows spread across dozens of genres. Hulu became popular because of its premium on-demand content and it currently holds a strong user-base in America.

Hulu has added a lot of features for its users, such as – You can view and manage your Hulu watch history, or advance video suggestions filter based on your activities which can deliver the content of your choice.

The Hulu Playback failure can be caused by a lot of issues, starting from basic internet connection issues to Hulu servers down the issue. Below we are listing a few common causes for Hulu video to stop playing along with their solution.

What Causes Hulu Playback Failure Error

The Hulu Playback Failure error generally causes when Hulu servers are unresponsive. Simply, when your system requests a video data pack and the server is not able to detect the request and fulfill it then your video will stop playing and will throw a “Playback Failure” Message.

Server down is not the only reason for this error, Your internet connection, Bad system Cache, or outdated app version can also be responsible for the Hulu Playback error to appear. The reasons can vary from device to device. So if you are using Hulu on your Mobile then the reason might be different whereas when you are playing Hulu on TV or PS4.

How to Solve Hulu “Playback Failure” Error on your Device

As we mentioned earlier, The Solution will totally depend upon the device you are using as the solution for mobile devices won’t work for TV or the Web, So determine your device and find a solution accordingly.

But Before proceeding to your Device’s tutorial on how to solve this error, We recommend you to try these common troubleshooting options.

1. Check your Internet Connection:

The majority of people face the “Playback Failure” error because their internet connection is weak or not working. Before trying any other method, First, check your internet connection or run a speed test on any internet speed testing website.

If you have a problem with your WIFI network or experiencing a weak network with slow internet speed then try upgrading your Internet to play Hulu movies/ TV Shows smoothly.

If your WIFI is showing signal but you are not receiving any data from the internet then Restart your Router.

2. Restart your App or Device

If you are experiencing this issue for the first time then there are chances that you can solve it just by restarting your app.

Exit the Hulu App and Clear it from recent, If it is still not working, then clear all other apps from the “Recent Apps” option and Restart your device.

3. Clear your App Data/ Cache files

Cache files are temporary files that are saved locally on your device to access them later. These files contain codes, Scripts, Images, and other information. Sometimes, due to corrupt code or script, these files might malfunction with the Stable App thus creating this Playback error issue on Hulu. The best way to solve this error is by clearing Cache files from your Device. Follow this guide to clear Hulu Cache data from your device and solve the “Playback Failure” Error.

Android Users: 

  1. Go to Settings >> Apps.
  2. Click on the “All Apps” option, and select Hulu from the list.
  3. Click on the “Manage Storage” option.
  4. Under “Manage Storage”, Click on the button which says “Clear Cache”.

iOS Users:

  1. Go to your iPhone/ iPad’s Setting tab.
  2. Select the “Storage” setting under the “General Settings” option.
  3. Select Hulu from the list and click the “Clear Cache” button

Apple TV Users: 

Apple TV Users can not directly clear the cache as there is no such option available. However, the user can uninstall the Hulu Application and install it again.

Amazon Fire TV Stick Users:

  1. Start your Amazon Fire TV Stick.
  2. Go to “settings” and click on the “Applications” option.
  3. Click on Manage Installed Apps, From the list select “Hulu” and click on the Clear Cache option.
  4. Restart your Fire TV Stick.

4. Stream Hulu Video in Low Quality

If you have a slow internet connection or receiving poor wifi signals then you should switch your Video quality. Slow internet network won’t be able to provide you with a High-quality Video streaming experience and thus reducing the video quality to 144P or 360P might help you to stream the movie or TV show without any interruption.

5. Update your Hulu App

App updates do not only bring new features and functionality to the app but also fix bugs and corrupt codes that were found in the previous version. If you don’t have auto-update apps setting turned on, on your device then you might be using the outdated version of the Hulu application and you will need to update it as soon as possible.

Android Users: If you are an Android user looking for a way to Update your Hulu app, Follow these steps.

  1. Open “Play Store” on your Android device.
  2. Go to “My Apps & Games” by clicking on the three lines from the top-left corner.
  3. Under “Updates” look for “Hulu” and click on the “update” button to update the app.
  4. Finally, exit the Google Play store and open the Hulu App.

6. Contact Hulu Support

Even after performing all the steps mentioned above, you are still experiencing the same “Playback Failure” error on your Hulu App or website then try contacting the Hulu Support staff and ask them for the solution. They will let you know the methods and solutions that you can apply to fix this problem


Hulu has become very popular in a lot of countries because of its Premium content and fast servers, However, the website should also look for such issues and solve them As soon as possible so that the users can enjoy their Favorite Movie or TV Show without a Playback failure message.


Leave a Reply

Your email address will not be published. Required fields are marked *